Damayanti, Dila, and Sigit Dwi Putro. “PENGARUH ELECTRONIC SERVICE QUALITY (E-SERVQUAL) DAN ELECTRONIC WORD OF MOUTH (E-WOM) TERHADAP KEPUTUSAN PEMBELIAN ONLINE PENGGUNA SHOPEE”. Jurnal Riset Akuntansi dan Bisnis Indonesia 2, no. 1 (March 30, 2022): 187–198. Accessed May 17, 2024. https://jurnal.stieww.ac.id/index.php/jrabi/article/view/432.